CIOApplications
static-image
  • Home
  • Applications
      • Auction Software
      • Audit Management
      • Bioinformatics
      • Business Continuity
      • Business Intelligence
      • Chatbot
      • Club Management
      • Collaboration
      • CPQ
      • Custom Software Development
      • CRM
      • Data Platform
      • Digital Experience
      • e-Discovery
      • E-Signature
      • Employee Engagement
      • EAM
      • Enterprise Communications
      • Enterprise Mobility
      • Enterprise Reporting Software
      • Enterprise Search
      • Forestry
      • GIS
      • GRC
      • Human Resource
      • Indoor Positioning
      • Innovation Management
      • InsurTech
      • Intellectual Property
      • IT Infrastructure
      • IT Operations Management
      • IT Service Management
      • License Management
      • Low Code Platform
      • Maintenance Management
      • Managed IT Services
      • MarTech
      • Master Data Management
      • Order Management
      • Parking Management
      • Personalization
      • Portal Software
      • Procurement Tech
      • Publishing Software
      • Quality Management System
      • Remote Monitoring
      • Remote Support
      • RFID
      • Sales Tech
      • Software Asset Management
      • Software Testing
      • Task Management
      • Unified Communications
      • Visitor Management
      • Voice Recognition
      • Web Design and Development
      • Workflow
      • Workplace Management
  • Verticals
      • Automotive
      • Banking
      • BioTechnology
      • Casino
      • Construction
      • CPG
      • Contact Center
      • Education
      • Energy
      • Field Service
      • Fintech
      • Food and Beverages
      • Government
      • Healthcare
      • Legal
      • Life Sciences
      • Logistics
      • Manufacturing
      • Media and Entertainment
      • Retail
      • Travel and Hospitality
      • Utilities
  • Technologies
      • 3D Scanning
      • Agile
      • API
      • Artificial Intelligence
      • Augmented Reality
      • Blockchain
      • CAD/CAM
      • Cloud
      • Container Management
      • Cyber Security
      • Data Analytics
      • Data Center
      • DevOps
      • Drone
      • Graphics
      • Hyper Converged Infrastructure
      • Image Recognition
      • IoT
      • Lidar
      • Machine Learning
      • Machine Vision and Imaging
      • Nano Tech
      • Networking
      • Predictive Analytics
      • PropTech
      • RF and Microwave
      • Robotic Process Automation
      • Robotics
      • Security
      • Simulation
      • Smart Labelling
      • Space Tech
      • Telematics
      • Virtual Assistant
  • Company Eco System
      • Adobe
      • Amazon
      • Avaya
      • ESRI
      • Google
      • IBM
      • Infor
      • Microsoft
      • Mitel Partners
      • National Instruments
      • NetSuite
      • Oracle
      • Progress
      • Qlik Partner
      • Riverbed
      • Salesforce
      • SAP
      • ServiceNow
      • SiteCore
      • Splunk Partner
      • VMware
  • News
  • conferences
  • Newsletter
  • Whitepaper
  • About us
  • Specials

  • Menu
      • Amazon
      • Artificial Intelligence
      • Auction Software
      • Blockchain
      • CAD/CAM
      • Club Management
      • CPQ
      • Digital Experience
      • E-Signature
      • Education
      • Energy
      • Enterprise Mobility
      • Food and Beverages
      • GRC
      • Healthcare
      • Image Recognition
      • Indoor Positioning
      • Infor
      • Intellectual Property
      • IoT
      • Legal
      • Lidar
      • Logistics
      • NetSuite
      • Personalization
      • Predictive Analytics
      • Quality Management System
      • Remote Monitoring
      • Retail
      • RF and Microwave
      • Riverbed
      • Simulation
      • Task Management
      • Utilities
      • VMware
      • Workflow
  • VMware
  • Amazon
  • Artificial Intelligence
  • Auction Software
  • Blockchain
  • CAD/CAM
  • Club Management
  • CPQ
Specials
  • Specials

  • Amazon
  • Artificial Intelligence
  • Auction Software
  • Blockchain
  • CAD/CAM
  • Club Management
  • CPQ
  • Digital Experience
  • E-Signature
  • Education
  • Energy
  • Enterprise Mobility
  • Food and Beverages
  • GRC
  • Healthcare
  • Image Recognition
  • Indoor Positioning
  • Infor
  • Intellectual Property
  • IoT
  • Legal
  • Lidar
  • Logistics
  • NetSuite
  • Personalization
  • Predictive Analytics
  • Quality Management System
  • Remote Monitoring
  • Retail
  • RF and Microwave
  • Riverbed
  • Simulation
  • Task Management
  • Utilities
  • VMware
  • Workflow
×
#

CIO Applications Weekly Brief

Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications

Subscribe

loading
  • Home
  • API
Editor's Pick (1 - 4 of 8)
left
The Impact of APIs in the SaaS industry

The Impact of APIs in the SaaS industry
Dr. Patrick Desbrow, Ed.D. - CIO and VP of Engineering

Enhanced Operational Efficiency with Data - Driven IT Strategy

Enhanced Operational Efficiency with Data - Driven IT Strategy
Tim Nall, SVP & CIO, Brown-Forman

CIOs Shouldn't See OpenStack and Public Clouds as an Either/ or Proposition

CIOs Shouldn't See OpenStack and Public Clouds as an Either/ or...
Shelton Shugar, CIO, Barclaycard [NYSE:BCS-D]

Travel APIs: Easing the Turbulence from Origin to Destination

Travel APIs: Easing the Turbulence from Origin to Destination
Matt Minetola, EVP & Global CIO, Travelport

Henry Ford's Environment

Henry Ford's Environment
Mary Alice Annecharico, SVP & CIO, Henry Ford Health System

The Enterprise Digital Business Transformation Journey

The Enterprise Digital Business Transformation Journey
Vijay Thatte, Senior Enterprise Architect, Voya Financial

Moving Modernized: The Technology Revolutionizing Relocation Services

Moving Modernized: The Technology Revolutionizing Relocation Services
Mark Scullion, President of Workplace and Commercial Services, The Suddath Companies

APIs + Modern Architectures Unlock Business Value

APIs + Modern Architectures Unlock Business Value
Chris Judson, Vice President of Engineering, Choice Hotels International

right

Thank you for Subscribing to CIO Applications Weekly Brief

The Standard Work of IT

By Steve Brunker, CIO, LSI Industries [NASDAQ:LYTS]

Tweet
content-image

Steve Brunker, CIO, LSI Industries [NASDAQ:LYTS]

There’s an old axiom in IT that applies to the wide variety of projects we’re called to work on. It goes, “You can have it fast. You can have it cheap. You can have it solid. Pick two.” Despite the axiom’s demand, our business partners increasingly require that we maximize all three–and we all strive to deliver on that expectation. The reality is that with limited budgets, aggressive schedules and the ever-increasing need for features and functionality, something has to give.

Unfortunately, for many companies the element that gets the short straw is “solid”, or in other words, “quality.” It’s usually the less apparent choice to the business since budgets are normally fixed and deadlines highly visible. These companies do the best they can quality-wise with the funding and timing they’re dealt.

There are numerous tools and approaches to improving quality within IT deliverables. Among them is the use of “Standard Work” (SW). The idea is to document consistent and repeatable standards for the many different aspects of IT work. The consistency leads to IT being less of an art and more of a science when it comes to implementing. While creativity may be fun, consistency is what makes systems perform smoothly and predictably. The documentation allows people within the IT team (and beyond) see and apply the knowledge that went into establishing the consistent method.

For the technologies IT proposes and supports, SW means that there are consistent and interoperable components. IT establishes the guidelines for what technologies can be expected to interact well, and leads the business to select those. IT documents how the components that are known to work well together (i.e. “supported”) need to be set up. They are then responsible for exploring new components or new combinations of components to confirm functionality.

Depending on the size of the company and the circumstances, some of the research and development work to establish supported technologies can be delegated. Many smaller organizations rely on vendor-published compatibility listings to reduce the scope of what they need to examine separately.

With SW for technologies established, the next focus is on processes. Many of the service deliverables of IT can be described as processes. Documenting these enables the IT team to better communicate and align its deliverables. It also provides a useful tool to evaluate processes for inefficiencies or errors that affect quality.

When it comes to people, SW means having team members that understand their roles. In order for that to happen, the roles must be defined and communicated. Through this, the proper team members can be called upon by the business at the appropriate times. Team members can share and cross-pollinate their roles to make the organization more resilient and robust.
 

The end result of applying standard work to the people processes and technology of IT will be to establish more consistent and predictable results

Establishing standard work for these aspects of IT provides the foundation for continuous improvement initiatives. Such initiatives can be focused on particular project or component, or can be more broadly applied to a collection of components or processes.

The end result of applying standard work to the people processes and technology of IT will be to establish more consistent and predictable results. This in turn will build trust and confidence within the business about IT and their deliverables. Applying the concept of standard work within IT should allow the business to stay focused on the cost and timing elements of the axiom because IT has built a “solid” foundation from the beginning.

Read Also

Henry Ford's Environment

Henry Ford's Environment

Mary Alice Annecharico, SVP & CIO, Henry Ford Health System
The Enterprise Digital Business Transformation Journey

The Enterprise Digital Business Transformation Journey

Vijay Thatte, Senior Enterprise Architect, Voya Financial
Moving Modernized: The Technology Revolutionizing Relocation Services

Moving Modernized: The Technology Revolutionizing Relocation Services

Mark Scullion, President of Workplace and Commercial Services, The Suddath Companies
APIs + Modern Architectures Unlock Business Value

APIs + Modern Architectures Unlock Business Value

Chris Judson, Vice President of Engineering, Choice Hotels International

Weekly Brief

loading
ON THE DECK

API 2019

Top Vendors

API 2018

Top Vendors

Previous Next

Featured Vendors

  • MyTelemedicine: Welcome to the Future of Healthcare
    MyTelemedicine: Welcome to the Future of Healthcare
  • Park Bench Solutions: VoIP Infrastructure Management, Simplified!
    Park Bench Solutions: VoIP Infrastructure Management, Simplified!
  • TextMarks: Market Leader in SMS API and Cloud Integrations
    TextMarks: Market Leader in SMS API and Cloud Integrations
  • Comtex News Network: One-Stop-Shop for News Aggregation
    Comtex News Network: One-Stop-Shop for News Aggregation

Copyright © 2019 CIOApplications. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy |  Sitemap  |  Subscribe

follow on linkedin follow on twitter follow on rss
This content is copyright protected close

However, if you would like to share the information in this article, you may use the link below:

https://api.cioapplications.com/cioviewpoint/the-standard-work-of-it-nid-2544.html?utm_source=google&utm_campaign=cioapplications_topslider